Preparing for Your Cleaning
Please pick up personal belongings and clear floors and surfaces before your appointment so we can focus on cleaning. Light tidying is included, but dishes, laundry, and organizing are not provided. Excessive clutter may limit the areas we can clean.
Cancellations + Rescheduling
Please provide at least 24 hours’ notice to cancel or reschedule. Changes made with less than 24 hours’ notice may be charged 50% of the scheduled service. Same-day cancellations or appointments where we cannot access the property may be charged the full service price. Fees may be waived for emergencies, illness, or severe weather at Simply Spotless’s discretion.
Communication
By submitting a quote request, you authorize Simply Spotless to contact you by phone, text message, or email regarding your request, scheduling, appointment reminders, service updates, and payment. Message and data rates may apply. This does not authorize unrelated promotional messages.
Payment
Payment is due upon completion of service unless another arrangement is confirmed in writing. Accepted payment methods and any required deposit will be included with your quote or booking confirmation.
Property Access
Customers are responsible for providing safe and timely access to the property. If we cannot enter at the scheduled time, the appointment may be treated as a same-day cancellation. Please make sure working water and electricity are available.
Pets + Safety
Please secure pets when necessary so our team can work safely and comfortably. Simply Spotless may decline, discontinue, or reschedule service when conditions are unsafe, hazardous, excessively unsanitary, inaccessible, or significantly different from the information provided for the quote.
Service Scope + Pricing
Your quote is based on the information you provide and the agreed service scope. Additional time, tasks, or substantially different property conditions may change the price, but any adjustment will be discussed before extra work is completed.
Breakage + Concerns
Please identify fragile, damaged, or especially valuable items before service. We will promptly report any known damage. If something does not meet your expectations, contact Simply Spotless within 24 hours so we can review the concern and determine an appropriate solution.
Insurance
Simply Spotless is insured for your peace of mind.
Photos + Privacy
Contact details, addresses, and quote information are used only to respond to requests and provide services. Simply Spotless may take before-and-after photos of cleaned areas for service documentation and share them on our website, social media, or other marketing materials. Photos shared publicly will not include your name, address, faces, personal documents, or other identifying details.